Your wellbeing is our priority. Gaming should be fun, not a problem.
At Go North Lights, we are dedicated to promoting safe, responsible gaming practices and providing tools to help you stay in control.
Responsible gaming means enjoying lottery games as a form of entertainment while maintaining control over the time and money you spend. It involves:
We provide several tools to help you maintain control:
Set daily, weekly, or monthly limits on how much you can deposit. Once set, limits can only be increased after a 24-hour cooling-off period.
Set maximum session durations. You'll be reminded when your time limit is approaching and logged out when reached.
Receive periodic reminders about how long you've been playing and how much you've spent during your session.
Temporarily suspend your account for 24 hours, 7 days, 30 days, or longer. During this time, you won't be able to log in or play.
Permanently close your account if you feel you need a complete break from gaming. This decision is final and cannot be easily reversed.
Review your complete gaming history, including deposits, tickets purchased, and winnings, to track your spending patterns.
Problem gambling can affect anyone. Be aware of these warning signs:
Follow these principles for a positive gaming experience:
Only play with money you can afford to lose. Never use money needed for rent, bills, or other essentials.
Decide in advance how long you'll play and stick to it. Don't let gaming interfere with work, sleep, or social activities.
Accept losses as part of the entertainment cost. Trying to win back losses often leads to bigger problems.
Step away regularly to maintain perspective. Gaming should be one of many enjoyable activities in your life.
If gaming stops being enjoyable and becomes stressful, it's time to take a break or seek help.
Maintain healthy relationships, hobbies, work, and other interests alongside gaming.
We strictly enforce our 19+ age requirement:
If you or someone you know needs help with problem gambling, these resources are available 24/7:
Need immediate crisis support?
Crisis Line: 988 (Suicide & Crisis Helpline)
For questions about responsible gaming or to request account tools:
Email: [email protected]
Phone: +1 (604) 684-7200
Toll-free: 1-888-AURORA-1 (1-888-287-6721)